Refund policy

At Shrivam, every collection is carefully prepared and packaged so that it reaches you in the same beautiful condition in which it leaves our hands.

We want you to feel confident when you order from us. If your order arrives damaged, defective, incorrect, or has an issue covered by this policy, we are here to help.

1. OUR RETURN POLICY

We accept eligible returns within 5 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The original packaging, accessories and accompanying items must be intact.
  • The product must not have been altered, damaged or mishandled after delivery.
  • You must provide your order details and any information required to process the return.

Certain products or situations may not be eligible for return. Please see the exclusions below.

2. DAMAGED OR DEFECTIVE PRODUCTS

We take great care while packing every Shrivam collection. However, if your product arrives damaged or defective, please contact us as soon as possible.

Please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please send:

  • Your order number
  • Clear photographs of the outer packaging
  • Clear photographs/videos of the product and damage
  • A brief description of the issue

Our team will review the information and guide you through the next steps.

Depending on the situation, we may offer:

A replacement, if the product is available;

A repair or resolution, where appropriate; or

A refund, where replacement or resolution is not possible.

3. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us within 24 hours of delivery.

Once verified, we will arrange the appropriate resolution, which may include replacement with the correct product or a refund.

You will not be charged for return shipping in the case of an error on our part.

4. CHANGE-OF-MIND RETURNS

If you change your mind after receiving your order, you may request a return within 5 days of delivery, provided the product is unused, undamaged and returned in its original packaging.

Return shipping charges of ₹180  may be deducted from the refund.

5. PRODUCTS THAT CANNOT BE RETURNED

Returns may not be accepted for:

  • Products that have been used or altered
  • Products damaged after delivery due to improper handling
  • Products returned without their original packaging or components
  • Products with missing accessories or parts
  • Products damaged through improper storage, cleaning or use
  • Any product specifically identified as non-returnable on its product page

6. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: support@shrivam.com
WhatsApp: 8630034520

Please include:

Order Number:
Name:
Phone Number:
Reason for Return:
Photographs/Videos, where applicable:

Our team will review your request and respond with the next steps.

Please do not ship a product back to us before receiving return instructions from our team.

7. RETURN SHIPPING

For products returned because of:

  • damage during transit,
  • manufacturing/product defects, or
  • an incorrect product being sent,

Shrivam will arrange or reimburse the applicable return shipping, subject to verification.

For other eligible returns, the customer may be responsible for return shipping / Shrivam will arrange pickup at the applicable charge.

8. REFUNDS

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

Please allow 5–7 business days for the refund to reflect in your account after it has been processed. Actual timelines may vary depending on your bank or payment provider.

Important

Shipping charges, convenience fees or other non-refundable charges, if applicable, may not be included in the refund unless required by applicable law or the issue is due to an error on our part.

9. CANCELLATION OF ORDERS

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated before the order has been processed/dispatched, where applicable.

Once an order has been dispatched, it may no longer be possible to cancel it and the applicable return process will apply.

10. REFUND NOT RECEIVED?

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your original payment account.
  2. Check with your bank/payment provider.
  3. Contact us at support@shrivam.com with your order number.

We'll be happy to help you track the status.

11. EXCHANGES

If your product arrives damaged, defective or incorrect, we will first assess whether a replacement is possible.

For eligible cases, we may offer an exchange for the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution or refund, as applicable.

12. IMPORTANT NOTE ABOUT PRODUCT APPEARANCE

Shrivam products contain detailed decorative elements, finishes and handcrafted-looking visual details.

Minor variations in colour, texture, finish or appearance may occur due to:

  • lighting and photography,
  • screen/display settings,
  • material characteristics, or
  • manufacturing processes.

Such minor variations that do not affect the functionality or overall quality of the product may not qualify as defects.

13. OUR COMMITMENT

We believe purchasing a devotional piece should feel as thoughtful as owning one.

From the moment your order is placed to the moment it reaches your home, we aim to make the experience worthy of the Shrivam name.

If something isn't right, please reach out.

We're here to help.

CONTACT US

Shrivam

Email: support@shrivam.com
WhatsApp: 8630034520
Customer Support: Monday to Saturday ( 9 Am - 6 Pm)